Experience

What’s the ask?

Diagnose incentives operation processes for a large country and find opportunity to improve accuracy and efficiency

What did Warn do?

1. Stakeholders interviews to to map existing processes and understand pain point

2. Process redesign to address pain points

3. Recommendations on ways of working and organization structure

4. Support in documenting “as is” and “to be” processes

What was the outcome?

1. Process improvements resulting in greater accuracy, improved timeliness and reduced workload

2. “Blueprint” of incentives operation process redesign, being considered for extension to other countries