Experience

What’s the ask?

To manage multiple Chief Experience Officer function areas through the global transformation, ensuring the right communication was made between their team, augmenting their capacity and ensuring internal project deadlines were met.

What did Warn do?

Outlined dependencies and requirements, developed practical project plans and timelines to manage CXO areas, stepped into CXO responsibilities to address capacity gaps, and bridged the core transformation team with business functions for alignment.

What was the outcome?

Project deadlines for CXO inputs and communication announcements were successfully met, ensuring the overall project remained on track and avoided delays that could reduce benefits or increase investment costs.