Experience
Programme support for patient engagement transformation
Sector: Life Sciences
Function: Digital
What’s the ask?
Digitising the US model for engaging with patients and improving patient experience.
What did Warn do?
Supported the setup of the transformation programme including supporting of internal business case development
Preparation of the vendor requirements and RFP
Supported the contracting of platform vendors and consulting vendors
Oversaw the set up of the programme and establishment of the plan and teams in line with a Scaled Agile methodology
Effective handover of programme to BAU
What was the outcome?
Effective set up and design of programme to deliver change
Right companies and teams to deliver work
Established governance and integration internally of the business and IT functions to drive successful BAU outcome
