Experience
CRM platform business deployment support
Sector: Life Sciences
Function: Digital
What’s the ask?
Support the implementation of new data solution in existing CRM platform for local country
What did Warn do?
As-Is/To-Be business process analysis to understand key change impact areas
Communications plan to engage impact stakeholders
Training documentation to facilitate the adoption of new business process
What was the outcome?
Seamless transition from previous data source to new live data solution minimising the impact to end-users. Identified clear benefits and communicated new business process to increase adoption of new data Technology
