Experience
Change (Change management)
Business change support for CRM implementation
Sector: Life Sciences
Function: Digital
What’s the ask?
Manage the business workstream in the implementation of a regional CRM platform for a dedicated country
What did Warn do?
Coordinated requirements-gathering workshops, developed a user acceptance testing plan and training for script completion, and created communication templates for local language translation.
What was the outcome?
In-depth understanding of local compliance requirements to implement into regional CRM solution. Successful co-ordination of business through testing of new solution and communications/training to local end-users
